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Home » FAQs

I'm new, how do I order?
What methods of payment do you accept?
What currency do you use?
Do I need to register before ordering?
Is it safe to order online?
Do I have to order online?
Can I change my order?
Can I cancel my order?
Why has my payment been refused?
When will my card be charged?
Why didn't I receive my order confirmation e-mail?

What is your delivery policy?
What happens if my order is delivered when I'm not at home?
Can you leave the delivery in an agreed hiding place or with a neighbour?
Can someone else sign for my delivery?
Can I pick up my order from your shop / studio Superette?
Do you ship internationally?
Do I have to pay import charges?

How do I return / exchange an item(s)?
Have you received my return?
When will I receive my replacement?
How long will it take to refund me?
Part of my order is missing
Do I have to pay for the return postage?
Why have you not refunded the delivery charge?
My order contains a faulty item
I have received an incorrect item

I have a question can I talk to someone?
An item I like is out of stock or no longer on the website, will you be getting anymore?
Do you have a catalogue?
Do you have a shop?
How do your Gift Vouchers work?

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