I'm new, How do I order?
Welcome to Lady Luck Rules OK, the home of fun rocker jewellery, super fun accessories and quirky paper goods for kooky girls and crazy dollies! All the items you see are available to buy online. Simply click on the item you wish to buy, select the size or colour required and click “buy me”. You can then go back and add additional items to your basket or proceed to “checkout”. Please note you will need your credit or debit card details, including the billing address (the address to where the card bills and statements are sent).

What methods of payment do you accept?
We accept credit or debit cards - Visa, Master Card, Maestro, Delta, Solo or Electron. We also accept payment via Paypal but you must have a Paypal account prior to making your purchase.

What currency do you use?
We are based in the UK and therefore all our prices are in Pounds Sterling. If you wish to view the prices in a different currency please visit this currency converting site.

Do I need to register before ordering?
Yes. We will ask you to register with us before you place an order but only so that we know who you are and where to ship your order to. This information will be stored securely. It also means that you won’t need to enter it all again if you make any future orders with us. We will never pass this information onto anyone else so please rest assured that your details are safe with us.

Is it safe to order online?
We utilise industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. This technology includes the following features:

• Authentication – this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
• Encryption – this encodes the data, so that it cannot be read by anyone other than the secure server.
• Data Integrity – this checks the data being transferred to ensure it has not been altered.

Do I have to order online?
Yes. Ordering over the internet with ladyluckrulesok.com is the safest and most secure method of paying and therefore we only accept orders placed online.

Can I change my order?
If we haven’t yet shipped the order then it may be possible to amend it. To change your order please e-mail us with your order number and details of the amendment(s) you require. We will reply to your e-mail to confirm if the amendment has been possible. Unfortunately, if your order has been shipped it won’t be possible to amend it.

Can I cancel my order?
Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order and obtain a full refund. Please note however some items are non returnable for hygiene reasons (such as earrings) plus ALL personalised orders are non returnable once the order has been placed so please choose carefully. All non returnable products are clearly indicated in the product descriptions on the website.

Please log into your account and if the order status is still “Processing” it may be possible to cancel your order before it is despatched. All order cancellations must be sent to us via e-mail quoting your name, order number and full address. If however your order status is “despatched” you will need to return the order to us. See How do I return / exchange an item(s).

Why didn’t I receive my order confirmation e-mail?
Order confirmation e-mails can be mistakenly blocked as spam by some e-mail service providers. Or this may be because when you registered with us you used an alternative or misspelt e-mail address. Please go online and log into your account so you can check the status of your order.

Why has my payment been refused?
Please ensure you have entered all of your details exactly as they appear on your card. One small typing mistake may be the cause of your problem. You also need to make sure that your billing address (where your statements are sent) is correct as this will be used to validate your details. If however you are sure your details are correct but you are still having troubles, please e-mail us and we will look straight into this for you.

When will my card be charged?
When you reach our final checkout screen and your order is submitted, we will immediately contact your bank/card issuer for authorisation to take payment from your account. If the payment is authorised by your bank/card issuer, you will receive an e-mail within a few minutes confirming your order, and payment will be taken shortly afterwards. If for any reason we have a query with your order, we will get in touch as soon as possible to explain the problem. If we are unable to resolve the query for any reason and cannot dispatch your order, a full refund will be issued back to your card.